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Mercury Media Services

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Context Help

If you lose your way inside our Control Panel, the first step you should take is to click the Help button, which is visible on each page. A pop-up menu will show up. It contains detailed information about all the operations that you can perform on the given page. Each popup opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast selection of educational video clips explaining how to use our hosting Control Panel. They're designed for those of you who want to see how things are being done instead of just reading articles. Thus, everyone can swiftly get to know our web hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the solution you searching for, have a glimpse at our comprehensive FAQ database, which comprises questions asked by real customers and provides real solutions. We regulary update our FAQ section with new questions & answers in an attempt to cover all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions section either, we have a great team of customer service technicians available 24/7 and ready to assist you with any problem. Each support ticket you submit will be responded to in less than sixty minutes (the average support ticket response time being about 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 206649

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com